Welcome to Ur Local Solar.
These Terms & Conditions govern your use of the Ur Local Solar website and, where applicable, the supply of solar products and services, including residential solar installation, commercial solar installation, solar panels, inverters, solar battery systems, system monitoring, electrical work and related services.
By using our website, requesting a quote, accepting a proposal or engaging Ur Local Solar to provide products or services, you agree to these Terms & Conditions to the extent they apply to your interaction with us.
If you have a separate signed quotation, proposal, installation agreement or other contract with Ur Local Solar, the terms of that agreement may contain additional or more specific conditions.
1. About Ur Local Solar
Business Name: Ur Local Solar
Website: urlocalsolar.com.au
Email: enquiries@urlocalsolar.com.au
Adelaide: 0447 806 022
Sydney: 0452 077 381
Adelaide Office:
213 Greenhill Road, Eastwood SA 5063
Sydney Office:
Level 24, Three International Towers,
300 Barangaroo Avenue, Barangaroo NSW 2000
Ur Local Solar provides solar energy solutions to residential and commercial customers across South Australia and New South Wales.
Our services may include solar panel installation, solar system design, solar batteries, inverters, electrical work, monitoring systems, repairs and related solar energy services.
2. Definitions
In these Terms & Conditions:
“Customer”, “you” or “your” means the person or business purchasing or requesting products or services from Ur Local Solar.
“Ur Local Solar”, “we”, “us” or “our” means Ur Local Solar and its relevant contractors, employees or authorised representatives.
“Products” means solar panels, inverters, batteries, mounting equipment, monitoring equipment, electrical components and other equipment supplied by us.
“Services” means solar system design, installation, electrical work, battery installation, monitoring, repairs, maintenance and other services provided by us.
“Quote” means a written quotation or proposal provided by Ur Local Solar.
“Installation Site” means the property where the products or services are to be supplied.
3. Quotes and Proposals
All solar quotes and proposals are based on the information available to us at the time of preparing the quote.
A quote may include assumptions relating to:
Electricity consumption
Roof condition
Roof structure
Roof orientation
Shading
Existing electrical infrastructure
Switchboard condition
Network requirements
Product availability
Installation requirements
Government incentives or rebates
A quote may need to be revised if information provided by the customer is incomplete, inaccurate or changes before installation.
Unless otherwise stated in writing, a quote is valid for the period specified in the quote.
Product availability, manufacturer pricing, freight costs, government incentives and other external factors may change between the date of quotation and installation.
4. Acceptance of a Quote
A customer may accept a quote by signing the relevant proposal, accepting electronically, paying a required deposit or otherwise confirming acceptance in writing.
Once a quote has been accepted, the applicable products and services may be ordered or scheduled.
The final scope of work will be determined by the accepted quote, proposal, installation agreement and any subsequent written variations agreed between the parties.
5. Solar System Design
We design solar systems based on information reasonably available to us, including your electricity consumption, property characteristics and stated energy requirements.
Solar system performance can vary depending on:
Weather conditions
Seasonal changes
Roof orientation
Roof pitch
Shading
Panel temperature
System losses
Electricity consumption
Grid conditions
Equipment performance
Future changes to energy usage
Any estimated electricity generation, savings, payback period or return on investment is an estimate only and is not a guarantee of future financial savings or system output.
Actual performance may differ from estimates.
6. Solar Panel and Equipment Selection
We may recommend products from recognised solar equipment manufacturers.
Product selections may include:
Solar panels
Solar inverters
Hybrid inverters
Solar batteries
Mounting systems
Monitoring equipment
Electrical protection equipment
Cabling and other installation components
Where a specific product is unavailable, discontinued or subject to supply restrictions, we may discuss an alternative product with the customer.
Any material product substitution will be communicated to the customer where reasonably practicable.
Manufacturer specifications, warranties and performance conditions apply to products supplied by third-party manufacturers.
7. Installation Requirements
The customer must provide reasonable and safe access to the Installation Site at the agreed time.
This may include access to:
Roof areas
Electrical switchboards
Metering equipment
Garages
Battery installation locations
Inverter locations
Communications equipment
Other areas reasonably required to complete the installation
The customer must advise us before installation of any known:
Roof damage
Structural issues
Electrical faults
Asbestos
Hazardous materials
Access restrictions
Dangerous conditions
Existing defects
We may postpone or refuse work where we reasonably believe the site is unsafe or unsuitable.
8. Roof Condition and Structural Suitability
Solar panels and mounting equipment require a suitable roof structure.
We may conduct a visual assessment of the roof and installation area. However, unless specifically included in the scope of work, this does not constitute a comprehensive structural engineering assessment.
The customer is responsible for notifying us of known structural defects or previous roof damage.
If additional structural work is reasonably required before installation, we may recommend that the customer obtain advice from an appropriately qualified professional.
Additional work may incur additional costs if it is outside the agreed scope.
9. Electrical Work and Switchboards
Solar installation may require electrical work to existing infrastructure.
Where the existing switchboard, wiring, meter, earthing system or other electrical infrastructure is unsuitable or does not meet applicable requirements, additional work may be required.
Additional electrical work will generally be discussed with the customer before proceeding where reasonably practicable.
Existing electrical faults or defects that were not included in the original scope may result in additional costs.
All electrical work will be carried out in accordance with applicable Australian requirements and relevant standards.
10. Network Connection and Approvals
Solar systems connected to the electricity grid may require approval from the relevant electricity distribution network service provider.
Depending on the Installation Site, this may include organisations such as:
SA Power Networks
Ausgrid
Endeavour Energy
Other applicable electricity network providers
Ur Local Solar may assist with applicable connection applications and related documentation as part of the agreed service.
Network approval is not controlled solely by Ur Local Solar and may be subject to the requirements, processing times and decisions of the relevant network provider.
We do not guarantee that a particular system size, export capacity or connection configuration will be approved by a network provider.
11. Government Rebates, STCs and Incentives
Government incentives, rebates, subsidies and Small-scale Technology Certificates (STCs) may be available for eligible solar installations.
Eligibility and rebate values depend on factors including:
System size
Installation location
Product eligibility
Customer eligibility
Installation date
Government rules
Renewable energy certificate market conditions
Applicable legislation
Any rebate or incentive shown in a quote is based on the information available at the time the quote is prepared.
Government programs and incentive values can change.
Ur Local Solar does not guarantee that a customer will qualify for a particular government rebate or incentive unless expressly confirmed in writing and subject to the applicable government requirements.
Customers are responsible for providing accurate information required to establish eligibility.
12. Solar Battery Rebates and Incentives
Battery incentives may be available from federal, state or other programs depending on the customer’s location and eligibility.
Eligibility requirements and incentive amounts may change.
Where applicable, Ur Local Solar may assist customers with information about available incentives.
Customers should not rely solely on an estimated rebate when making a purchase decision.
Any incentive is subject to the rules and approval requirements of the relevant government or program administrator.
13. Prices and Additional Costs
The price payable for products and services will be stated in the accepted quote or agreement.
Additional costs may arise where circumstances outside the original scope are identified.
Examples may include:
Switchboard upgrades
Structural repairs
Roof repairs
Additional electrical work
Additional cabling
Difficult or restricted access
Scaffolding
Removal of existing equipment
Asbestos-related work
Trenching
Unexpected site conditions
Network requirements
Customer-requested changes
Work required to bring existing infrastructure to an appropriate standard
Where reasonably practicable, we will notify the customer before undertaking additional chargeable work.
14. Payment Terms
Payment requirements will be stated in the applicable quote, proposal or contract.
Depending on the project, payment may be required at agreed stages, which may include:
Deposit or initial payment
Equipment ordering or project commencement
Installation or project milestone
Completion, commissioning or handover
The exact payment schedule will be determined by the accepted agreement.
Customers should not assume that payment milestones apply unless they are included in their specific quote or contract.
15. Late Payment
Where payment is overdue, Ur Local Solar may take reasonable steps to recover the outstanding amount.
This may include:
Contacting the customer
Suspending further work
Delaying equipment delivery
Delaying commissioning
Recovering reasonable costs permitted by law
Any interest, administration fees or recovery costs will only be charged where permitted by the applicable agreement and law.
16. Installation Delays
We will make reasonable efforts to complete installations within the timeframe communicated to the customer.
Installation dates may change due to circumstances including:
Severe weather
Equipment shortages
Supplier delays
Network approval delays
Access issues
Unsafe site conditions
Unexpected site conditions
Government requirements
Third-party delays
Events outside our reasonable control
We will communicate significant delays where reasonably practicable.
17. Weather and Safety
Solar installation work may require suitable weather and safe working conditions.
We may postpone work due to:
Rain
High winds
Extreme heat
Electrical hazards
Unsafe roof conditions
Other dangerous conditions
A weather-related postponement does not necessarily constitute a breach of contract.
18. Customer Responsibilities
The customer agrees to:
Provide accurate information
Provide reasonable site access
Provide safe working conditions
Disclose known property or electrical issues
Ensure relevant decision-makers are available where necessary
Make payments when due
Follow reasonable instructions relating to the solar system
Maintain access to equipment where required
Notify us of relevant changes to the property or electrical system
The customer must not interfere with installed electrical equipment or permit unauthorised persons to modify the system.
19. Solar System Monitoring
Where system monitoring is included, we may assist with configuring the manufacturer’s monitoring application.
Monitoring performance depends on factors including:
Internet connection
Manufacturer software
Mobile applications
Cloud services
Communication equipment
Customer network settings
We cannot guarantee uninterrupted access to third-party monitoring platforms.
20. Solar System Performance
Solar panels generate electricity based on available sunlight and environmental conditions.
Actual solar generation can be affected by:
Cloud cover
Rain
Shade
Dust
Panel orientation
Panel temperature
Roof pitch
Seasonal conditions
Equipment efficiency
System degradation
Electricity consumption
Grid restrictions
Estimated generation figures provided during the sales or design process are estimates and should not be interpreted as guaranteed electricity production.
21. Warranties
Solar products may be covered by manufacturer warranties.
Manufacturer warranties may apply separately to:
Solar panels
Inverters
Batteries
Mounting equipment
Monitoring equipment
Other components
The warranty period and conditions vary between manufacturers and products.
Customers should refer to the relevant manufacturer warranty documentation for full details.
Installation workmanship may also be covered by Ur Local Solar’s applicable workmanship warranty, where specified in the customer’s agreement.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee or other right that cannot lawfully be excluded under Australian law.
22. Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) where the ACL applies.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Depending on the circumstances, consumers may have rights relating to:
Acceptable quality
Fitness for purpose
Correspondence with description
Services being provided with due care and skill
Services being reasonably fit for a particular purpose
Services being supplied within a reasonable time where no timeframe has been agreed
For further information about Australian Consumer Law rights, customers can visit the Australian Competition and Consumer Commission (ACCC) website.
23. Product Manufacturer Warranties
Where a product is covered by a manufacturer warranty, warranty claims may need to be assessed in accordance with the manufacturer’s warranty terms.
Ur Local Solar may assist customers with warranty claims where appropriate.
Manufacturer warranty coverage may depend on:
Product registration
Installation requirements
Product usage
Maintenance requirements
Environmental conditions
Warranty exclusions
Proof of purchase
The manufacturer’s applicable terms
Customers should retain relevant invoices, warranty documents and installation records.
24. Existing Solar Systems
If we install a battery or additional solar equipment to an existing system, compatibility will need to be assessed.
We do not guarantee that every existing solar system can be integrated with a new battery, inverter or other equipment.
Additional equipment or modifications may be required depending on the existing system.
25. Repairs and Maintenance
Repair and maintenance services are subject to the scope agreed with the customer.
Where we identify additional faults or work outside the original scope, we may provide a separate quotation.
Customers must not attempt unauthorised electrical repairs or modifications to solar equipment.
Electrical work should only be undertaken by appropriately licensed professionals.
26. Cancellation and Cooling-Off Rights
Cancellation rights depend on the circumstances of the transaction, the applicable agreement and Australian Consumer Law.
Where a statutory cooling-off period applies, we will comply with the applicable legal requirements.
If you wish to cancel an order or installation, please contact us as soon as possible.
Cancellation after equipment has been ordered, customised or installation work has commenced may be subject to reasonable costs where permitted by law and the applicable agreement.
Any cancellation fees or costs will be clearly stated in the relevant contract where applicable.
27. Changes to an Installation
Customers may request changes to the agreed solar system before installation.
Changes may affect:
System size
Equipment
Installation date
Price
Network approval
Government incentives
Installation requirements
Changes must be agreed in writing where they materially affect the project.
28. Site Damage and Pre-Existing Conditions
We take reasonable care when carrying out installation work.
However, some properties may contain pre-existing defects or conditions that cannot reasonably be identified before work begins.
These may include:
Fragile roof tiles
Existing leaks
Deteriorated roofing materials
Hidden structural defects
Existing electrical faults
Deteriorated wiring
Concealed services
We will take reasonable care to minimise damage caused by our work.
Pre-existing conditions are not caused by Ur Local Solar and may require separate repair work.
Nothing in this clause limits rights available to consumers under Australian Consumer Law.
29. Access to the Property
The customer must ensure that our employees, contractors and authorised representatives can safely access the property at agreed times.
If access is unavailable or unsafe, the installation may need to be rescheduled.
Additional costs caused by repeated unsuccessful attendance may apply where permitted by the customer’s agreement and applicable law.
30. Photos and Installation Records
We may take photographs of installation work for purposes such as:
Installation records
Quality assurance
Warranty documentation
Technical support
Compliance
Project management
We will handle personal information in accordance with our Privacy Policy.
We will not use identifiable customer photographs for public marketing purposes where consent is required unless appropriate consent has been obtained.
31. Intellectual Property
Unless otherwise stated, content on the Ur Local Solar website, including:
Text
Logos
Graphics
Images
Designs
Branding
Website layout
Marketing materials
is owned by or licensed to Ur Local Solar and may be protected by intellectual property laws.
You must not reproduce, copy, modify, distribute or commercially exploit our website content without permission, except where permitted by law.
32. Website Information
We aim to ensure that information published on our website is accurate and current.
However, website content may change and may contain general information rather than personalised advice.
Information about solar system costs, rebates, electricity prices, savings, payback periods and product performance is provided for general information and may change over time.
Customers should obtain a personalised quote and assessment before making a purchasing decision.
33. Third-Party Links
Our website may contain links to third-party websites.
These links may include websites operated by:
Solar equipment manufacturers
Electricity retailers
Electricity network providers
Government agencies
Finance providers
Industry organisations
We are not responsible for the content, availability, privacy practices or terms of third-party websites.
Customers should review the relevant third-party terms and policies before using those services.
34. Limitation of Liability
To the maximum extent permitted by law, Ur Local Solar is not responsible for loss caused by circumstances outside our reasonable control.
This may include losses resulting from:
Network interruptions
Electricity grid restrictions
Manufacturer failures
Third-party service outages
Internet or telecommunications failures
Severe weather
Natural disasters
Government action
Changes to government rebates
Changes to electricity tariffs
Changes to feed-in tariffs
Customer misuse
Unauthorised modifications
Pre-existing property defects
Nothing in these Terms & Conditions excludes, restricts or modifies any liability, guarantee, right or remedy that cannot legally be excluded under Australian law.
35. Force Majeure
We will not be responsible for delays or failures caused by events beyond our reasonable control.
Examples may include:
Natural disasters
Severe storms
Floods
Bushfires
Extreme weather
Pandemics
War
Government restrictions
Network failures
Major supply-chain disruption
Equipment shortages
Transport disruptions
Other events beyond our reasonable control
We will take reasonable steps to minimise the impact of such events.
36. Complaints and Dispute Resolution
If you have a concern about our products or services, please contact us first.
We aim to resolve complaints fairly and promptly.
Please provide:
Your name
Contact details
Installation address
Relevant invoice or project information
Details of the issue
Supporting photographs or documents where relevant
We will assess the complaint and communicate with you regarding the appropriate next steps.
Nothing in this section prevents a consumer from exercising rights available under Australian Consumer Law or other applicable legislation.
37. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and disclose personal information.
You can review our Privacy Policy through the Privacy Policy page on the Ur Local Solar website.
38. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time.
Changes may be made to reflect:
Changes to our services
Changes to our business
Changes to applicable laws
Changes to technology
Changes to installation practices
Changes to product offerings
The latest version will be published on this page with the updated “Last Updated” date.
Changes to these website Terms & Conditions do not automatically alter the terms of an existing signed customer contract unless otherwise permitted by that contract or applicable law.
39. Governing Law
These Terms & Conditions are governed by the laws applicable in Australia and, where relevant, the applicable state or territory laws governing the particular transaction or service.
For installations in South Australia, applicable South Australian laws may apply.
For installations in New South Wales, applicable New South Wales laws may apply.
Nothing in these Terms & Conditions prevents a consumer from exercising rights available under applicable Australian Consumer Law.
40. Contact Ur Local Solar
If you have questions about these Terms & Conditions, your solar quote, solar installation, solar battery system or any of our services, please contact us.
Ur Local Solar
Email:
enquiries@urlocalsolar.com.au
Adelaide:0447 806 022
Sydney:0452 077 381
Adelaide Office:
213 Greenhill Road, Eastwood SA 5063
Sydney Office:
Level 24, Three International Towers,
300 Barangaroo Avenue, Barangaroo NSW 2000