Ur Local Solar respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Ur Local Solar collects, uses, stores, discloses and protects personal information when you visit our website, request a solar quote, contact our team, purchase solar products or services, or otherwise interact with us.
Ur Local Solar operates in Australia and provides residential solar, commercial solar, solar panel installation, solar battery storage and related energy services across South Australia and New South Wales.
We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent those laws apply to our business. The Australian Privacy Principles require covered organisations to maintain a clear and up-to-date privacy policy explaining how personal information is managed.
1. Who We Are
Ur Local Solar
Website: urlocalsolar.com.au
Email: enquiries@urlocalsolar.com.au
Adelaide: 0447 806 022
Sydney: 0452 077 381
For privacy questions, requests for access or correction, or privacy complaints, please contact us using the details above.
2. What Personal Information Do We Collect?
Depending on how you interact with Ur Local Solar, we may collect personal information such as:
Contact Information
Full name
Phone number
Email address
Preferred contact method
Communication history
Property Information
When you request a solar quote or site assessment, we may collect:
Property address
Property type
Roof information
Roof orientation and available roof space
Shading information
Existing solar system details
Electrical information relevant to system design
Property access information
Energy Information
To prepare an accurate solar proposal, we may collect information such as:
Electricity bills
Electricity consumption
Energy usage patterns
Electricity retailer information
Existing electricity system details
Solar generation information
Battery storage requirements
Service and Transaction Information
We may also collect information relating to:
Products and systems you enquire about
Quotes and proposals
Orders and installations
Payments and invoices
Warranty or service requests
Customer communications
Feedback and reviews
We generally only collect information that is reasonably necessary for our business activities and the services you request.
3. How Do We Collect Personal Information?
We may collect personal information directly from you when you:
Submit a solar quote form through our website
Contact us by phone
Email our team
Request a residential solar consultation
Request a commercial solar assessment
Provide electricity bills for a solar assessment
Purchase solar products or services
Arrange a solar installation
Request battery storage
Contact us for after-sales support
Communicate with us through online channels
Provide feedback or submit a review
We may also receive information from third parties where this is reasonably necessary to provide our services, complete an installation, arrange network connections or otherwise deal with your request.
Where we collect personal information indirectly, we will handle that information in accordance with applicable privacy laws.
4. Why Do We Collect Your Personal Information?
Ur Local Solar may collect, hold, use and disclose personal information for purposes including:
Solar Quotes and System Design
We use your information to:
Prepare solar quotes
Assess your property’s solar potential
Review energy consumption
Recommend suitable solar panels and inverters
Design residential and commercial solar systems
Assess battery storage requirements
Estimate potential energy savings
Solar Installation
We may use your information to:
Schedule installations
Coordinate site visits
Arrange equipment delivery
Complete installation documentation
Coordinate required approvals
Communicate with relevant electricity network providers
Arrange inspections and commissioning
Provide system monitoring and support
Customer Service
Your information may be used to:
Respond to enquiries
Provide technical assistance
Manage warranty matters
Resolve service issues
Provide installation updates
Maintain customer records
Respond to feedback and complaints
Business Administration
We may also use personal information for:
Invoicing and payment administration
Accounting and record keeping
Business administration
Fraud prevention
Security
Legal and regulatory compliance
Improving our products and services
5. Solar Quote and Electricity Bill Information
If you provide us with an electricity bill or energy usage information, we may use that information to assess your current electricity consumption and develop a solar or battery proposal.
This information may include your property address, electricity consumption, tariff information, retailer details and other information appearing on your bill.
You are not generally required to provide an electricity bill to browse our website. However, if you choose not to provide information necessary for a quote or system assessment, we may be unable to provide an accurate proposal.
6. How We Use Your Information for Solar Installation
Solar installation often requires coordination between the customer, installer, electricians, equipment suppliers and electricity network providers.
Where necessary, we may use and disclose relevant information to:
Arrange network connection applications
Coordinate electrical work
Arrange inspections
Complete installation documentation
Deliver solar equipment
Configure monitoring systems
Provide warranty and technical support
Complete other activities necessary to deliver your solar project
We aim to disclose only information reasonably necessary for the relevant purpose.
7. Who May We Share Your Personal Information With?
Depending on the services you request, your personal information may be disclosed to appropriate third parties, such as:
Solar installation contractors
Licensed electricians
Solar equipment suppliers
Product manufacturers
Battery and inverter providers
Electricity network distributors
Metering or inspection providers
Monitoring and technology service providers
IT and website service providers
Payment providers
Professional advisers
Government or regulatory authorities where required or permitted by law
For example, information may need to be provided to a relevant electricity distribution network to process a solar connection application.
We do not intend to sell your personal information to third parties.
Where third-party service providers process information on our behalf, we seek to use providers appropriate to the services being provided.
8. Overseas Disclosure of Personal Information
Some technology, software, cloud storage, communications, payment, monitoring or other service providers used by businesses may operate or store information outside Australia.
Where Ur Local Solar is likely to disclose personal information to overseas recipients, this Privacy Policy will be updated to identify the relevant countries where practicable, as required by applicable Australian privacy law.
Before publishing this policy, Ur Local Solar should confirm the actual locations of its website hosting, CRM, email, cloud storage, payment, analytics, advertising and other third-party providers.
9. Website, Cookies and Analytics
When you visit our website, certain technical information may be collected automatically.
This may include information such as:
IP address
Browser type
Device type
Operating system
Pages visited
Website interactions
Approximate location information
Referring website
Date and time of visits
We may use cookies, analytics tools and similar technologies to:
Keep our website functioning
Understand how visitors use our website
Improve website performance
Measure marketing activity
Improve user experience
Understand which pages and services are most useful
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
10. Google and Other Third-Party Services
Our website may use third-party services for purposes such as website analytics, advertising, customer communications, online forms, mapping, payment processing or other business functions.
These providers may collect or process information in accordance with their own privacy policies.
Ur Local Solar recommends reviewing the privacy policies of third-party services where appropriate.
We will only use third-party services in connection with our business activities and the purposes described in this Privacy Policy, subject to applicable law.
11. Direct Marketing
If you provide your contact details, we may use them to communicate with you about:
Solar products and services
Solar battery solutions
Service updates
Promotions
New products
Relevant information about solar energy
Where required by law, we will provide an appropriate way to opt out of direct marketing communications.
You can also contact us at enquiries@urlocalsolar.com.au if you no longer wish to receive marketing communications.
Even if you opt out of marketing, we may still contact you where reasonably necessary to provide services you have requested, manage an existing installation, deal with a warranty matter or communicate important service information.
12. How We Protect Personal Information
Ur Local Solar takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the circumstances, security measures may include:
Access controls
Password protection
Secure systems and platforms
Staff and contractor procedures
Appropriate handling of customer documents
Restricted access to customer information
Security monitoring and system maintenance
No method of transmitting or storing information can be guaranteed to be completely secure.
If we become aware of a data breach involving personal information, we will respond in accordance with applicable Australian privacy and data breach laws.
13. How Long Do We Keep Personal Information?
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing warranties, maintaining business records, resolving disputes and meeting legal or regulatory obligations.
When personal information is no longer required, we may securely delete, destroy or de-identify it where appropriate and lawful.
Specific retention periods may vary depending on the type of information and the purpose for which it is held.
14. Accessing Your Personal Information
You may request access to personal information that Ur Local Solar holds about you, subject to applicable laws and any relevant exceptions.
To request access, contact:
Email: enquiries@urlocalsolar.com.au
Please provide enough information for us to identify you and locate the relevant information.
We may need to verify your identity before providing access to personal information.
We will generally respond to access requests within a reasonable period and in accordance with applicable privacy requirements.
15. Correcting Your Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that information we hold about you is incorrect, incomplete or out of date, please contact us and request a correction.
Email:
enquiries@urlocalsolar.com.au
Please tell us what information you believe is incorrect and, where possible, provide the correct information.
We will consider your request and take reasonable steps to correct information where appropriate.
16. Privacy Complaints
If you believe Ur Local Solar has mishandled your personal information or breached an applicable Australian Privacy Principle, we encourage you to contact us first.
How to Make a Complaint
Send your privacy complaint to:
Email: enquiries@urlocalsolar.com.au
Please include:
Your name
Your contact details
Details of your concern
Relevant dates
Any supporting information
We will review your complaint and respond within a reasonable period.
We aim to resolve privacy complaints fairly, promptly and transparently.
17. Complaints to the Australian Privacy Regulator
If you are not satisfied with our response, or you believe your privacy concern has not been appropriately resolved, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
The OAIC provides information about privacy rights and privacy complaints in Australia.
You can visit the OAIC website for information about making a privacy complaint:
Office of the Australian Information Commissioner (OAIC)
We encourage customers to contact Ur Local Solar first so that we have an opportunity to investigate and resolve the matter.
18. Children’s Privacy
Our website and solar services are primarily intended for adults, homeowners, businesses and other customers seeking solar energy services.
We do not knowingly collect personal information from children for the purpose of providing solar services.
If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review the information and take appropriate action.
19. Third-Party Websites
Our website may contain links to third-party websites, including equipment manufacturers, electricity providers, network distributors, finance providers or other relevant services.
Once you leave our website, the privacy practices of the third-party website will be governed by that organisation’s own privacy policy.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our business
Changes to our services
Changes to technology
Changes to third-party service providers
Changes to privacy practices
Changes to Australian privacy laws or regulations
The latest version will be published on this page with an updated “Last Updated” date.
We recommend checking this page periodically for updates.
21. Contact Ur Local Solar About Privacy
If you have a question about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us.
Ur Local Solar
Website: urlocalsolar.com.au
Email: enquiries@urlocalsolar.com.au
Adelaide: 0447 806 022
Sydney: 0452 077 381
Adelaide Office: 213 Greenhill Road, Eastwood SA 5063
Sydney Office: Level 24, Three International Towers, 300 Barangaroo Avenue, Barangaroo NSW 2000