1. Who We Are
Ur Local Solar
Website: urlocalsolar.com.au
Email: enquiries@urlocalsolar.com.au
Adelaide: 0447 806 022
Sydney: 0452 077 381
We operate across South Australia and New South Wales, providing residential and commercial solar, solar batteries and related energy services.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Name, phone number and email address
- Property address and property details
- Electricity bills and energy usage
- Existing solar system information
- Solar and battery requirements
- Quotes, orders, invoices and payment information
- Installation, warranty and service information
- Communications, feedback and reviews
- Website usage, cookies and technical information
We only collect information reasonably necessary to provide our services and operate our business.
3. How We Collect Information
We may collect information when you:
- Submit a quote or enquiry form
- Contact us by phone or email
- Request a solar or battery assessment
- Provide an electricity bill
- Purchase or arrange installation
- Request support or warranty assistance
- Submit feedback or reviews
We may also receive relevant information from third parties where necessary to provide our services.
4. How We Use Your Information
Your information may be used to:
- Prepare solar and battery quotes
- Design and assess solar systems
- Arrange installations and site visits
- Coordinate network approvals and inspections
- Process payments and invoices
- Provide monitoring, support and warranty services
- Respond to enquiries and complaints
- Improve our products, services and website
- Meet legal, regulatory and security requirements
If you provide an electricity bill, we may use it to assess your energy consumption and prepare an appropriate solar or battery proposal.
5. Who We Share Information With
Where necessary, we may share relevant information with:
- Solar installers and licensed electricians
- Equipment and battery suppliers
- Manufacturers
- Electricity network providers
- Metering and inspection providers
- Monitoring, IT and technology providers
- Payment providers
- Professional advisers
- Government or regulatory authorities where required by law
We do not sell your personal information.
6. Overseas Providers
Some technology, cloud, communications, payment or software providers we use may operate outside Australia. Where applicable, we will manage overseas disclosures in accordance with Australian privacy laws.
7. Cookies & Analytics
Our website may use cookies, analytics and similar technologies to understand website usage, improve performance, measure marketing and enhance your experience.
You can manage cookies through your browser settings.
8. Marketing
We may contact you about solar products, batteries, promotions, services and relevant energy information.
You can opt out of marketing communications at any time by contacting:
We may still contact you about existing services, installations, warranties or important service information.
9. How We Protect Your Information
We take reasonable steps to protect your information against loss, misuse, unauthorised access, modification or disclosure. This may include access controls, password protection, secure systems and restricted access.
No online system can be guaranteed to be completely secure. Any data breach will be handled in accordance with applicable Australian privacy laws.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for providing services, managing warranties, maintaining records, resolving disputes and meeting legal obligations.
When information is no longer required, we may securely delete, destroy or de-identify it where appropriate.
11. Access & Correction
You may request access to or correction of the personal information we hold about you.
Contact:
We may need to verify your identity before processing your request.
12. Privacy Complaints
If you have a privacy concern, please contact us first:
Please include your name, contact details and details of your concern. We will review and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) regarding your privacy rights.
13. Third-Party Websites
Our website may contain links to third-party websites. Their privacy practices are governed by their own policies, so we recommend reviewing their privacy policies before providing information.
14. Changes to This Policy
We may update this Privacy Policy when our business, technology, services, third-party providers or Australian privacy laws change. The latest version will always be published on this page.
15. Contact Us
Ur Local Solar
Website: urlocalsolar.com.au
Email: enquiries@urlocalsolar.com.au
Adelaide: 0447 806 022
213 Greenhill Road, Eastwood SA 5063
Sydney: 0452 077 381
Level 24, Three International Towers, 300 Barangaroo Avenue, Barangaroo NSW 2000
This policy should be reviewed against Ur Local Solar’s actual systems, software providers and current Australian privacy obligations before publication.